Support Center
Frequently Asked Questions
Discover quick answers about our rental process, delivery options, and how we help events run smoothly.
Average response time under 1 hour
Professional gear that’s maintained & event ready
Trusted by clients across Northern California
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Share your event details and we’ll tailor a rental plan with delivery, setup, and on-site support recommendations.
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bookings@vproaudio.rentals
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To rent equipment, simply contact us via email (bookings@vproaudio.rentals) with the following details: event dates, required equipment, delivery and setup preferences, and event location. If you'd like a call back, please include your phone number. Alternatively, you can send us a message through the Contact Us page on our website. Once your booking is confirmed, we will send you an online rental agreement to sign, along with a payment link. Payment is due on or before the scheduled date. A valid California ID is required to receive the rental equipment.
We recommend booking at least 2-3 weeks in advance. However, we can often accommodate last-minute rentals depending on equipment availability.
All equipment rented from us will be delivered to and picked up from your chosen venue. Setup services are also available upon request when booking the equipment. Delivery and setup are free for events within the Vacaville, CA area. For events outside of Vacaville, delivery charges and setup fees may apply, depending on your location and the complexity of the setup.
The rental includes the equipment itself, as well as basic cables and accessories (such as power cords and stands). Additional accessories or special requests may incur extra charges. If you're unsure, ask us for a detailed list of what's included.
Payments can be made through the online payment links in the invoice email we send out once you approve your quotation. We accept all major credit and debit cards, Apple pay, Google Pay and ACH bank transfer. Receipts will be generated automatically and sent to you. We do NOT accept cash payment. Please do not give cash to any of our on-site staff, as they do not have the ability to provide receipts for payment.
If the equipment is malfunctioning or damaged during your rental period, please notify us immediately. Depending on the situation, we will either repair or replace the equipment as quickly as possible.
Yes, we offer on-site technical support for certain events, depending on the equipment rented. This service can be arranged in advance and may incur additional fees. Please inquire about support when booking.
Yes, we offer package deals for events requiring multiple items or long-term rentals. Discounts may be available based on the rental duration, type of event, and specific equipment. Contact us for a custom quote.
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Make the most of your rental
- Share event details like venue size, schedule, and preferred setup to receive the ideal package recommendations.
- Plan delivery & pickup windows early to lock-in logistics and make day-of execution effortless.
- Ask about on-site support if you’d like our technicians to handle sound checks and live monitoring during your event.
Service Hours
We’re here when you need us
Monday – Sunday
10:00 AM – 10:00 PM PT
Need support outside these hours? Let us know—we often accommodate early load-ins and late pickups for special events.